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An initiative with the support and sponsorship of:
- Thanks to the collaboration and support of the Global Trust Association (GTA), once you have registered you will receive a download link in your e-mail to obtain the guide in personalized digital format. This process can take up to 60 minutes.
- The download link will be enabled for 48 hours only, after which time it will be deactivated. We recommend downloading the guide immediately.
- GTA provides the platform for digital distribution of the Guide only, and has no further involvement with the authorship of the Guide.
Webinar organized by Interact Solutions on the practical application of #LaGuiaESM for business process management. A session to implement the guide’s approach on the Interact platform.
Video recorded for IZERTIS as a brief overview explaining the approach and scope of #LaGuiaESM on organizations, with the aim of adding value to business objectives.
The first printed edition of #LaGuiaESM will be distributed through the various addresses of IZERTIS and its major clients.
During the last week of January 2024, the first printed edition of #LaGuiaESM arrived at the IZERTIS offices in Madrid.
Event organized by Efecte Spain, where #LaGuiaESM was presented to executives from various universities in Spain.
Presentation on how to apply the #LaGuiaESM approach for service evolution in universities.
Heading to #Panama with #LaGuiaESM. A logical model for implementing “Enterprise Service Management (ESM)”, applicable and useful in any type of organization and sector.
With the team from Global Advisory Solutions (GLOADSO) in #Panama, following the presentation: “Enterprise Service Management (ESM), Beyond ITSM“. A very enjoyable experience around #TheESMGuide.
Presentation on the implications of IAM (Identity and Access Management) with Enterprise Service Management (ESM), and how to use #TheESMGuide.
In the webinar organized by Aranda Software, with the presentation “Beyond ITSM and Best Practices: Enterprise Service Management (ESM)”, using #TheESMGuide.
Official Training Program
The Official Training Program, developed by GTA, based on the content of #TheESMGuide, that prepares you to pass the official certification exam.
Professional GTA Certification
The certification “Enterprise Service Management Professional” is based on the approach and content of #TheESMGuide.
About JuanMa Espinoza
With over 20 years of distinguished professional experience, always focused on the world of governance and management consulting—both in IT and beyond—he has developed and acquired his expertise across various sectors of the economy, including transportation, finance, logistics, telecommunications, mining, BPO services, and more; both in public and private organizations in Spain and Latin America.
Throughout this journey, he has led and participated in numerous projects related to his expertise, providing solutions and new ways of doing things to a wide range of organizations, and has significantly contributed to the development of thousands of professionals through his role as a trainer. He is a passionate professional who firmly believes that it is possible to develop a different service logic and has dedicated much of his career to spreading his ideas, collaborating with some of the world’s leading certification bodies in the development, validation, and launch of new management models and approaches.
A true reference in “Enterprise & IT Service Management,” widely recognized in the Spanish-speaking world; he also regularly participates as a guest speaker at knowledge transfer and dissemination events.
Perhaps we were ahead of our time. Back in 2014, talking about “…the need to take service management beyond the IT department.”